Information We Collect

Running a performance optimization business means we need certain information to do our job well. Here's what we collect and why it actually matters for the services we provide.

Information You Give Us Directly

When you reach out through our contact form or email us at [email protected], we collect:

• Your name and email address so we can respond to you
• Company information if you share it, which helps us understand your context
• Any technical details about your app's performance issues
• Project requirements and goals you describe to us

Technical Data About Your App

If we start working together on optimization, we'll need access to performance metrics. This includes load times, crash reports, memory usage patterns, and user interaction data. We only access what's necessary to identify bottlenecks and improve your app's speed.

Website Usage Information

Our website collects basic information about how visitors use it. We track page views, time spent on different sections, and general location data (city level, not your exact address). This helps us understand which resources people find helpful.

How We Use Your Information

We're not interested in selling your data or using it for anything beyond providing good service. Here's what we actually do with the information we collect.

Service Delivery

Most of what we collect goes directly toward analyzing your app's performance issues. We use technical data to identify problems, test solutions, and measure improvements. Your contact information lets us send you updates and discuss findings.

Communication

We'll use your email to respond to inquiries, share project updates, and occasionally send resources about mobile performance. You can unsubscribe from informational emails anytime, though we'll still need to reach you about active projects.

Service Improvement

Aggregated data helps us spot common performance issues across different apps. We might notice that certain Android versions have recurring problems, or that specific optimization techniques work particularly well. This makes us better at our job.

• Responding to your questions and service requests
• Analyzing app performance and identifying optimization opportunities
• Sending project updates and technical recommendations
• Improving our diagnostic tools and methods
• Complying with legal requirements in Taiwan

How We Protect Your Data

Security isn't just a checkbox for us. We work with sensitive technical information about apps, and we take protection seriously.

Technical Security Measures

All data transfers use encrypted connections. Our servers are protected by firewalls and monitored for unusual activity. Access to client information is restricted to team members who need it for their specific work. We use secure authentication and regular security audits.

Physical and Administrative Safeguards

Our office at No. 576, Dongrong Rd in Taichung has controlled access. Only authorized personnel can enter areas where client data might be accessed. We train our team on data handling practices and have clear protocols for different types of information.

Data Retention

We keep project-related data for as long as we're working together, plus a reasonable period afterward in case you need historical information. Website analytics data is retained for 26 months. After that, we delete or anonymize information unless we have a legal obligation to keep it longer.

Sharing and Disclosure

We don't sell your information. Period. But there are a few situations where we might share data with others.

Service Providers

We use hosting services, email platforms, and analytics tools to run our business. These providers might process your data on our behalf, but they're bound by agreements that restrict how they can use it. We choose providers carefully and prefer those with strong privacy practices.

Legal Requirements

If Taiwan authorities request information as part of a legitimate legal process, we'll comply. We might also disclose data if necessary to protect our rights or someone's safety. We'll notify you about such requests unless legally prevented from doing so.

Business Transfers

If Thinksparkenergy is acquired or merged with another company, your information would likely transfer as part of that transaction. We'd notify you beforehand and explain any changes to how your data is handled.

Your Rights and Choices

Your information belongs to you. Taiwan's data protection laws give you specific rights, and we respect them.

Access and Correction

You can request to see what personal information we have about you. If something's incorrect or outdated, let us know and we'll fix it. Just email [email protected] with your request.

Deletion

You can ask us to delete your personal information. We'll comply unless we need to keep it for legal reasons or to complete services you've requested. Deletion requests typically take 30 days to process completely.

Data Portability

Want to take your data elsewhere? We can provide your information in a commonly used format. This is particularly relevant for technical data we've collected about your app's performance.

Marketing Communications

We occasionally send emails about mobile performance topics and our services. Every message includes an unsubscribe link. Click it once and you're off the list. We'll still email about active projects, but no more general updates.

Cookies and Tracking

Our website uses cookies, but we keep it simple. Here's what's actually happening when you visit thinksparkenergy.com.

Essential Cookies

These cookies make the website function properly. They remember your preferences during a session and help forms work correctly. You can't really turn these off without breaking basic functionality.

Analytics Cookies

We use analytics to understand how people use our site. This tells us which pages are helpful and which might need improvement. The data is aggregated, so we see overall patterns rather than tracking individual visitors around the internet.

Managing Cookies

Your browser settings let you control cookies. Most browsers allow you to block or delete them. Just know that blocking all cookies might affect how well the website works.

Third-Party Services

We use a few external services to run our business. Each has its own privacy policy that governs how they handle data.

• Web hosting providers that store our website and some business data
• Email service providers for communication
• Analytics platforms to understand website usage
• Cloud storage for project files and technical documentation

We review these providers' privacy practices before using their services. If you have concerns about a specific third party, ask us about it.

International Data Transfers

We're based in Taiwan, but some of our service providers have servers in other countries. This means your data might be processed outside Taiwan.

When data leaves Taiwan, we ensure adequate protection through contracts with providers and by choosing those with strong privacy frameworks. We prefer providers that comply with recognized international standards.

Children's Privacy

Our services target businesses, not children. We don't knowingly collect information from anyone under 18. If you're a parent and believe we've collected data about your child, contact us immediately and we'll delete it.

Changes to This Policy

Privacy practices change as technology and regulations develop. We might update this policy occasionally to reflect new practices or legal requirements.

When we make significant changes, we'll notify you by email or through a notice on our website. The "last updated" date at the top shows when the most recent changes took effect. Continuing to use our services after changes means you accept the updated policy.