Transparency in Mobile Performance

We believe clients deserve complete visibility into how we work. When you're trusting us with your app's performance, you should understand exactly what we're doing, why we're doing it, and what results you're getting. No jargon walls, no mysterious processes.

100%

Client access to performance dashboards and real-time metrics

24h

Maximum response time for technical questions or concerns

Weekly

Detailed progress reports with clear explanations

Open

Complete code documentation available throughout projects

Real-time performance monitoring dashboard showing app metrics

How We Keep Things Clear

These aren't aspirational policies. This is how we actually operate every day with every client.

Plain Language Reports

Every week you get a report written like we're talking over coffee. Technical terms get explained. Metrics include context about what they mean for your business.

Shared Analytics Access

You see the same performance data we see. No filtered views, no cherry-picked statistics. If something's not working as expected, we both know it immediately.

Honest Timeline Updates

When timelines shift, you hear about it promptly with actual reasons. We don't hide delays behind vague updates or disappear when things get complicated.

Budget Tracking Tools

You can see exactly where optimization hours are being spent. If we recommend additional work, you get clear cost breakdowns before we proceed.

Direct Team Contact

You're not stuck with account managers who need to check with technical teams. You can talk directly to the engineers working on your app.

Challenge Our Recommendations

We welcome questions about our approach. If you're not convinced something makes sense for your app, we'll discuss alternatives or explain our reasoning better.

Gareth Pemberton

Technical Operations Director

Why This Matters

I've watched too many clients come to us frustrated after working with companies that treated project details like classified information. They'd get monthly updates full of impressive-sounding technical terms but couldn't answer basic questions about what was actually happening with their app.

When we started Thinksparkenergy in 2018, transparency wasn't some marketing angle. It was the core principle. If someone's paying us to improve their mobile app performance, they deserve to understand what we're doing and why it works.

Sometimes being transparent means admitting when something's harder than we initially thought. Or when a technique we tried didn't produce the results we expected. Those conversations aren't always comfortable, but they build the kind of working relationships that lead to genuinely successful projects rather than just completed contracts.

Sample client report showing clear performance improvements and explanations

What's Actually in Our Reports

Our weekly updates include more than just numbers. You get context about what changed, why it matters, and what we're planning next. Here's what every report covers:

Current performance metrics compared to baseline and targets
Specific optimizations completed that week with plain explanations
Any challenges encountered and how we're addressing them
Next week's priorities with estimated impact on performance
Questions we need answered from your team to proceed effectively
Recommended testing scenarios you can verify on your end

You can also request additional detail on anything. Want to understand the technical specifics behind a particular optimization? Ask. Curious about alternative approaches we considered? We'll explain our decision process.

Discuss Your Project